Tecnet Services
 

Help Desk

Our single point of contact helpdesk is flexible and is designed to be customized to your unique business needs and budget. We offer both onsite or offsite solutions. Our web-enabled call tracking tools reduce your IT operational costs and enhances your productivity by effectively tracking and escalating problems, issues and resolutions  as well as producing comprehensive management reporting. Whether you are a 3 PC operation or a 30,000 PC operation we have the tools and expertise to meet your business needs.
 

Remote Support

We utilize a full toolbox of remote management tools allowing us to quickly diagnose problems and offer quick resolutions. This reduces any potential downtime that your employment force may face and enhances their productivity.
 

Network Management and Design Consulting

We specialize in network design and maintenance. Whether you need systems integration, operating system and application support or network management and maintenance we have the solutions that work. Our team of specialized staff will take you from infrastructure systems design and development right through to implementation and post-implementation support and maintenance. We are a full service solution provider and will integrate disaster recovery, fault tolerance and network security and protection design into the solutions development we offer. We believe that technology correctly implemented can be used to streamline your business and increase productivity allowing you to reduce costs and be more profitable.
 

Hosted Services

We offer as part of our disaster recovery solution the maintenance and support of a comprehensive offsite online backup solution service. If you require secure offsite storage of your critical business data this solution may be right for you.
 

Asset Management

Tecnet is the exclusive provider of a comprehensive agentless computer discovery service. This service allows for dynamic tracking of computer hardware, software deployments and user access. We will also be able to provide Security audit reporting and proactively identify and resolve potential problems before they result in any downtime or a loss of productivity. This service can be integrated into any helpdesk to allow for electronic call logging offering more information to the helpdesk analyst than the typical client user would be able to provide.
 

Hardware Maintenance

We are an accredited and certified service provider for HP, Lenovo, Lexmark, NEC, Toshiba and more. Our national call centre is designed to dispatch an onsite local service technician to you same day and  next business day for all urban communities and most rural communities in BC. We are always growing and developing our ASC network to reach more and more communities nationwide. We offer online problem tracking, analysis, support and part ordering to all our customers large or small.
 

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